Data Policy
At Natxu LTD, we prioritize your privacy and are committed to complying with all relevant data protection laws.This Data Policy outlines how we collect, use, store, and protect your personal information when you use our services.
By accessing or using Natxu LTD’s website, you consent to the practices described below.
Data We Collect
Information You Provide to Us
- Account Information: Such as your name, email address and username.
- Purchase Information: Information about the games you purchase, platform, and payment method.
- Customer Support: Any additional information you provide during support inquiries.
- Purchase Information: Information about the games you purchase, platform, and payment method.
- Customer Support: Any additional information you provide during support inquiries.
Automatically Collected Information
- Device Information: IP address, browser type, and operating system.
- Usage Data: Pages viewed, clicks, and the time you spend on our website.
- Cookies and Tracking Technologies: To enhance the user experience and collect data on website usage (details in our Cookie Policy below).
- Usage Data: Pages viewed, clicks, and the time you spend on our website.
- Cookies and Tracking Technologies: To enhance the user experience and collect data on website usage (details in our Cookie Policy below).
GDPR Compliance
Legal Basis for Processing Personal Data
Natxu LTD processes your personal data under the following legal bases as outlined by the GDPR:
- Consent: When you provide clear consent for us to process your data for specific purposes, such as receiving marketing emails.
- Contractual Necessity: Processing is required for the performance of a contract (e.g., when you make a purchase).
- Legal Obligation: Compliance with a legal obligation, such as tax reporting.
- Legitimate Interests: Processing is necessary for our legitimate interests, such as fraud prevention and improving our services, provided that these do not override your data protection rights.
- Contractual Necessity: Processing is required for the performance of a contract (e.g., when you make a purchase).
- Legal Obligation: Compliance with a legal obligation, such as tax reporting.
- Legitimate Interests: Processing is necessary for our legitimate interests, such as fraud prevention and improving our services, provided that these do not override your data protection rights.
Your GDPR Rights
Under the GDPR, you have several rights regarding your personal data, including:
- Right to Access: You may request access to the personal data we hold about you.
- Right to Rectification: You can request corrections to inaccurate or incomplete data.
- Right to Erasure: In some circumstances, you may request that we delete your personal data.
- Right to Restrict Processing: You can request that we limit how we process your data.
- Right to Data Portability: You may request to receive your data in a structured, machine-readable format.
- Right to Object: You may object to our processing of your personal data, particularly for marketing purposes.
- Right to Rectification: You can request corrections to inaccurate or incomplete data.
- Right to Erasure: In some circumstances, you may request that we delete your personal data.
- Right to Restrict Processing: You can request that we limit how we process your data.
- Right to Data Portability: You may request to receive your data in a structured, machine-readable format.
- Right to Object: You may object to our processing of your personal data, particularly for marketing purposes.
To exercise these rights, please contact us using the details provided on our website. We aim to respond to all requests within one month in accordance with GDPR guidelines.
Cookie Policy
A cookie is a small text file stored on your device that helps us remember certain information about your visit to our website. We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function correctly and enable you to use features such as account login and shopping cart functionality. Without these cookies, services you request may not be possible.
- Performance and Analytics Cookies: These cookies help us understand how users interact with our website by collecting anonymous information about the pages visited, time spent on the site, and any issues encountered. This data allows us to improve website performance and user experience.
- Functionality Cookies: These cookies allow the website to remember your preferences and choices, such as language settings or login information, to provide a more personalized experience.
- Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you, both on our website and across other sites. They may track your browsing habits and activities on our site.
- Performance and Analytics Cookies: These cookies help us understand how users interact with our website by collecting anonymous information about the pages visited, time spent on the site, and any issues encountered. This data allows us to improve website performance and user experience.
- Functionality Cookies: These cookies allow the website to remember your preferences and choices, such as language settings or login information, to provide a more personalized experience.
- Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you, both on our website and across other sites. They may track your browsing habits and activities on our site.
Third-Party Cookies
We may allow third-party service providers, such as payment processors or marketing partners, to place cookies on your device. These third parties may collect information about your activities on our website and other sites to provide you with targeted advertisements or analyze performance.
Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to:
- Block or delete cookies.
- Enable notifications when cookies are set.
- Accept or reject specific types of cookies.
- Accept or reject specific types of cookies.
Please note that disabling cookies may affect your ability to use certain features of our website.
How We Use Your Data
We use the personal data we collect for the following purposes:
- Providing Services: To create and manage your account, process payments, and deliver digital game activation keys.
- Customer Support: To assist with queries, process refunds, and resolve issues.
- Marketing: To send you promotional offers, provided you have given your consent.
- Legal and Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our services.
- Customer Support: To assist with queries, process refunds, and resolve issues.
- Marketing: To send you promotional offers, provided you have given your consent.
- Legal and Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our services.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share data with:
- Service Providers: Payment processors, cloud storage services, and customer support providers, who assist us in delivering our services.
- Legal and Regulatory Authorities: If required to do so by law or to protect the rights, property, or safety of Natxu LTD, our customers, or the public.
- Legal and Regulatory Authorities: If required to do so by law or to protect the rights, property, or safety of Natxu LTD, our customers, or the public.
Data Storage and Security
We implement strict security measures to protect your personal data from unauthorized access, disclosure, or destruction. Your data is stored on secure servers and is protected by encryption and access control protocols. However, no data transmission over the internet can be guaranteed as completely secure, so while we strive to protect your personal data, we cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period has expired, we will securely delete or anonymize your data.
International Data Transfers
Your data may be transferred to and processed in countries outside the United Kingdom or the European Economic Area (EEA). When we transfer personal data internationally, we ensure that adequate safeguards, such as standard contractual clauses, are in place to protect your data.
Your Rights and How to Exercise Them
As mentioned under GDPR, you have several rights regarding your personal data, including access, correction, and deletion. You may exercise these rights by contacting us via the details provided on our website. We will respond to your requests in accordance with GDPR timelines and regulations.
Changes to This Data Policy
Natxu LTD reserves the right to modify this Data Policy at any time. Changes will be effective upon posting on our website, and we will notify you of any significant updates. Your continued use of our website and services after such changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Data Policy, GDPR rights, or cookie usage, please contact us by email at support@natxu.com